Frequently Asked Questions
How long does it take to deliver goods?
We use Fastway Couriers for the majority of our freight. They provide the following indicative delivery times
1 day delivery: Sydney, Melbourne, Albury, Canberra, Newcastle, Wollongong, Southern Tablelands, Blue Mountains, Gosford, Erina, Wyong, Nowra, Kiama, Hunter Valley, Port Macquarie, Coffs Harbour, Northern Rivers, Gold Coast, Brisbane.
1 - 2 day delivery: Adelaide, Geelong, Bendigo, Toowoomba, Sunshine Coast, Wide Bay, Capricorn Coast, Mackay
2 - 4 day delivery: Rest of NSW
2 - 9 day delivery: Rest of VIC and QLD
7 - 12 day delivery: Perth, Tasmania, Rest of Australia
*Please note delivery to Perth, Tasmania, Rest of Australia can be delivered with Australia Post for a small extra fee and takes 4 - 5 working days.
*Packages sent to rural Australia, are sent using Australia Post.
What methods of payment do we accept?
Purchases on the store can be placed using either Paypal, Visa, Mastercard and American Express. At this stage we do not accept Diners or Discovery.
If a product is broken during shipping, will you refund?
When the courier arrives, it is your responsibility to check the goods are in good condition before you sign. If the goods are broken, don't sign and we will send you a replacement items immediately. If you sign without checking, the broken goods will not be refunded.
Do you refund for change of mind?
Yes we can offer a refund for items if they are unopened. For perishable items, please request an exchange within 14 days of purchase, and 30 days for non-perishable items. However we cannot offer a refund for all helium tank hires or any custom creations.
Do you exchange goods?
Yes we can offer an exchange of goods for unopened items. For perishable items, please request an exchange within 14 days of purchase, and 30 days for non-perishable items.