Packages are generally dispatched within 1-2 days after receipt of payment and are delivered by Fastway Couriers, Australia Post or Hunter Express. Every package is given a tracking ID, that can be easily tracked online via the website. The following delivery time frames apply:
The below delivery times are indicative.
1 day delivery: Sydney, Melbourne, Albury, Canberra, Newcastle, Wollongong, Southern Tablelands, Blue Mountains, Gosford, Erina, Wyong, Nowra, Kiama, Hunter Valley, Port Macquarie, Coffs Harbour, Northern Rivers, Gold Coast, Brisbane.
1 - 2 day delivery: Adelaide, Geelong, Bendigo, Toowoomba, Sunshine Coast, Wide Bay, Capricorn Coast, Mackay
2 - 4 day delivery: Rest of NSW
3 - 4 day delivery: Tasmania
2 - 7 day delivery: Rest of VIC and QLD
4 -5 day delivery: Perth, Rest of Australia with Aus Post; 7 - 10 working days with Fastway.
*An additional shipping fee may be required for rural destinations or for large orders.
*We do not guarantee delivery times and we do not offer refunds for orders that arrive late, however every effort is taken to ensure that we get your order dispatched as early as possible.
Need your order urgently? When checking out you can select the 'Priority Status'' option. There is a $7.95 fee and this ensures that your order gets put to the top of the queue and dealt with first by our customer service team. If your order is placed before 2pm and all items are in stock then it will be dispatched the same day. If anything is out of stock you will be contacted immediately.
If you would prefer to pickup your order directly from the warehouse, simply elect to 'Click and Collect' when checking out. The warehouse is open Monday to Friday 9am to 5pm, Saturday from 9am to 1pm to pick up orders made online, however it is advisable to call before attempting to pickup, to ensure your order is ready.
The address is 27 Norman St, Peakhurst, Sydney.
For all enquiries email firstname.lastname@example.org
Need to speak to us? Call (02) 8502 9914