Refund Policy and exchange policy

 

Consumer guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Candy Bar Sydney. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you.

 

Refunds

Please choose carefully as we do not offer refunds on items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees or where otherwise required by law.

 

Refunds will be issued by cheque, EFT, PayPal or a credit to your account. Refunded amounts must be over $15, if the refund is under this amount a credit note will be issued. Wholesale customers will not receive refunds, instead credit notes are issued, they have no expiry and can be used with the next order. 

 

Exchange Policy

If you receive your order and a product is not quite what you thought, or significantly different to the image on our website, we are happy to exchange your item within 2 days of you receiving your order. Perishable goods must be returned unopened and in saleable condition. Non-perishable goods must be returned in original packaging and in saleable condition. If the item is not returned in saleable condition, we will not exchange the products.

Sale or On Special Products

No exchange or refund will be given for sale or on-special products

If a product is exchanged the cost of shipping is paid by the customer.