Delivery And Shipments

 

Time before Dispatch

Packages are generally dispatched within 1 - 2 days after receipt of payment and are delivery by Fastway Couriers, Australia Post or Hunter Express. Every package is given a tracking ID, that can be easily tracked online via the website. The following delivery time frames apply:
 

Delivery Times

The below delivery times are indicative. 

1 day delivery: Sydney, Melbourne, Albury, Canberra, Newcastle, Wollongong, Southern Tablelands, Blue Mountains, Gosford, Erina, Wyong, Nowra, Kiama, Hunter Valley, Port Macquarie, Coffs Harbour, Northern Rivers, Gold Coast, Brisbane.

1 - 2 day delivery: Adelaide, Geelong, Bendigo, Toowoomba, Sunshine Coast, Wide Bay, Capricorn Coast, Mackay  

2 - 4 day delivery: Rest of NSW

3 - 4 day delivery: Tasmania 

2 - 7 day delivery: Rest of VIC and QLD

4 -5 day delivery: Perth, Rest of Australia with Aus Post; 7 - 10 working days with Fastway. 

*An additional shipping fee may be required for rural destinations or for large orders.

*We do not guarantee delivery times and we do not offer refunds for orders that arrive late, however every effort is taken to ensure that we get your order dispatched as early as possible. 

 

Shipping Costs

NSW = $9.95, VIC = $9.95, QLD = $9.95, SA = $9.95, WA = $14.95, TAS = $14.95, NT = $19.95

These shipping rates are indicative and may change if your specific delivery fees are different. 

 

Priority Status

Need your order urgently? When checking out you can select the 'Priority Status' option. There is a $7.95 fee and this ensures that your order gets put to the top of the queue and dealt with first by our customer service team. If your order is placed before 2pm and all items are in stock then it will be dispatched the same day. If anything is out of stock you will be contacted immediately. 

 

Warehouse Pickup

If you would prefer to pickup your order directly from the warehouse, simply elect to 'Click and Collect' when checking out online.  The warehouse is open Monday to Friday 9am to 5pm to pick up orders made online, however it is advisable to call before attempting to pickup, to ensure your order is ready. If you'd like to browse then the warehouse is open on Monday to Friday from 9am to 5pm and Saturday 9am to 1pm.

The address is 27 Norman St, Peakhurst, Sydney. 

 

Broken or damaged Items 

DO NOT SIGN WITH COURIER UNTIL YOU HAVE CHECKED ALL GOODS ARE NOT DAMAGED. If there are any damaged goods, send the package back to us and we will replace any damaged goods. If you sign, the goods become your responsibility and we will not replace any damaged or broken items.

 

Leaving Goods Without Signature

If you instruct Candy Bar Sydney, to deliver goods without your signature, you take full responsibility for the condition of the goods. Candy Bar Sydney, will not take responsibility for the condition of your goods. 

 

Shipping And Handling Fees.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.